ShipLoop
← Back to home
Help & FAQ
Everything you need to get started with ShipLoop.
Getting Started
Setup & Installation
Using the Widget
The Dashboard
Kilo Integration
Privacy & Security
Plans & Billing
Troubleshooting
Getting Started
What is ShipLoop?
Who is ShipLoop for?
Is ShipLoop free?
Do I need to know how to code?
Setup & Installation
How do I install ShipLoop?
Where should I add the snippet?
Why can't I see the widget on my site?
Can I limit the widget to certain pages?
Does ShipLoop work on mobile?
Using the Widget
How do I activate inspection mode?
How do I select an element?
Can I cancel a selection?
What information gets sent with my feedback?
What do the category labels mean?
What is Local Backup?
The Dashboard
What is the Inbox?
What does "Send to Kilo" do?
What is Auto-Send?
What is the S / M / L size label?
Kilo Integration
Do I need a Kilo account?
How do I set up a Kilo webhook?
Why is "Test connection" showing an error?
Can I use ShipLoop without Kilo?
Privacy & Security
Is my feedback data private?
Is the embed snippet safe to use?
Can someone spam my inbox?
Plans & Billing
How much does ShipLoop cost?
What's included in each plan?
Will my data be deleted if I stay on Free?
Troubleshooting
The widget shows but clicking elements does nothing.
My feedback isn't appearing in the Inbox.
Send to Kilo times out.
I submitted feedback but it's not showing in real time.